Hi! I'm Kumi, Welcome to My Page
Kumi Kanno
I work hard and smart with efficiency and integrity.
Thanks for visiting! Explore my site to learn a little bit more about me, my background and what I have to offer. If you have questions or would like to discuss an opportunity to work together, feel free to get in touch.
My Experience
Background & Expertise
As a professional in my field, I’ve had the opportunity to hold a variety of roles in many different companies throughout the years. Take a look below to learn more about my background and experience.
September 2021Â - Present
Property Management
Handles tenants, work orders/maintenance, and owner's accounts, set up and pay all necessary utilities, create and submit invoices, and find solutions to both tenant and owner's concern, we mainly use appfolio and lead simple as our CRM and joist for all invoices. Lease creation and add/remove utilities and rent in appfolio.
January 2020 - Present
Video Editor/Graphic Design
Worked as per client's request, this is normally project-based and only during my free time. This is one of my hobbies that helps me be creative and satisfy my client's requests. I am using Adobe Premiere Pro and most of the videos I'm editing are for college students in the USA, and Canada and for small businesses and vloggers.
January 2019- Present
Executive Virtual Assistant/Inside Sales Associate
Worked with customers to find what they want, create solutions, and ensure a smooth sales process. Sales representatives might work to find new sales leads, through business directories, client referrals, etc. Generating new prospects by interacting with existing and prospective customers in order to garner their interest and convert them into qualified leads for the on-ground outside sales team. I also provide high-level administrative support.
Handled tenants as a tenant relationship manager, creating and scheduling work orders, creating invoices, and making sure all the tenant's utilities are paid on time. I'm an all-around Virtual assistant, I've also handled several social media platforms like Facebook, LinkedIn, Google my business, Instagram, and TikTok to name a few. I also train other assistant property managers to be efficient in all the tasks that we do.
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July 2019Â - November 2019
Technical Support Specialist 3
Handled all services from subscribed Google Fi customers and took care of any concerns either related to their subscription or not. I was responsible for providing effective trouble shooting steps and alternative resolution for specific problems that takes place. As part of the World's Largest Search Engine I genuinely provide effortless experience to all callers by handling any concern and providing an answer to any questions by accessing online engine support tool.
We are tagged as universal agents and "must know it all" agents.
March 2019 - September 2019
Technical and Customer Service
This is a home-based 6 months project that deals with POS Devices (Verifone) I handled inbound but mostly outbound calls. Updating and troubleshooting their devices and following up on them. Assisting with all issue and inquiries.
February 2018 - June 2019
Sales Associate - Car Rental
Office based job company name is Hertz Rent a Car one of the largest Rent a car in the US,Â
I mainly handle Inbound calls, providing available cars within their preferred area, offer add-ons in their prefered car such as insurance, car seat etc, I make reservations inside and outside the US, I handled VIP customers and also what they call Gold and President circle members, There are times that our head manager is asking me to make outbound calls to follow up on our VIP clients and before I left the company I was already supporting other teams and was assigned to be there sales coach.
November 2018 - December 2018
Service Advisor / Marketing / Sales
I administered Quality Control for scheduled car delivery, and also explained the issue of client's car from the check up and maintenance which my team conducted.
I'm also responsible for sales and lead generation targeting potential clients that needs car cleaning and car maintenance. I’m also in charge of managing our social media accounts such as Facebook, Instagram and website.
August 2016 - October 2017
Internal Marketing/Appointment booking
One of the prestige Hospitals in UAE, I've handled patients request over the phone to find the right doctor for their needs. Broadcasting emergencies all over the building and dealing with some patients personally and acted as there translator and guided them throughout the process
January 2016 - April 2016
Secretary/Supervisor Call Center Operator/Admin/HR/Recruitment
I've handled most of the jobs in this company. I dealt with paper works, admin tasks, social media accounts, Logo creation, pricing, and sale Items, handling inbound and outbound calls, marketing strategy, sales, managing calendar, invoices, arranging visas and tickets for the employees, managing the cars and fleet, dispatch, chat, and email, Payroll, Time cards, and managing my team and making sure they provide Excellent Quality Service.
November 2015 - December 2015
Account Manager
It's a Channel Partner of Etisalat in Dubai, it is one of the biggest carrier and internet service provider in UAE. I've dealt with small to medium businesses, arrange meetings and handle accounts. Offer services and maintain good connection with the clients.
June 2014 - November 2014
ESL English Tutor
This is a Part time job ussually last 3 to 4 hrs a day. I taught English language to Japanese students virtually.
November 2010Â - October 2015
Technical Support Representative Level 2
Hewlett-Packard (International account, handles customers in North America)
I deal with upselling, taking outbound and inbound calls, and other admin tasks, I handle mainly HP Printer but we troubleshoot any issue connecting with their Mac, Windows, Cloud, IOS, Android, Linux, kindle fire, Chromebook, blackberry devices, and I also join our Central Quality Assurance for 5 months and I was handling a team as their support before I got transfered to QA for 6 months.
About Me
I'm just a normal person who loves to eat together with my family and be with them all the time. I'm a family-oriented person and always driven to achieve my goals for them, and want to provide them with the best that I could.
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When it comes to working I can keep my cool under pressure and I don’t easily lose my temper, having 2 little cute naughty boys helped me a lot to improve it, I’m great at multi-tasking, and I like to keep a positive attitude. I am always eager and determined to learn something new.
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Education
What I’ve Learned
AMA Computer University
2007 - 2009
I Studied Bachelor of Science (B.S.), Computer Science, It's trimester and I was able to finish 2 years. Though I did not finish college it didn't hinder me from getting the job done.
Microcadd Institute Inc.
On-Going
I'm pursuing my dreams to be able to create something that I can see in my daily life and finish my studies, I will be taking an Autocad course once every week to pursue my dream and to provide a better life for my family.
My Skills
What I Do
No matter the role or project, I’m confident in the skill set I bring to the table. Take a look below to learn more about my specific abilities, and feel free to get in touch if you’d like to learn more.
Technical Skills and Customer Support
Providing excellent and effortless experience to my customer's or client. The feel of getting a support from a friend and provides genuine help.
Microsoft Office
Build basic formulas using excel, create a time-saving, productivity-enhancing sheets.
Social Media Proficient
I can manage several social media accounts, build brand voices for each one, read and analyze data.
Skill Set
Time management - discipline to tune out distractions, meet deadlines and get the most out of their workday.
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Multitasking - ability to juggle several projects.
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Adaptability - can quickly acclimate to different environments and are open to new processes and technologies.
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Passion - love what I do, excited about emerging technologies and the industry’s future.
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Problem solving — Ability to resolve conflicts and come up with creative resolutions to challenges big and small.
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Work ethic — Honesty, punctuality, responsibility and reliability are all integral to a strong work ethic.
Typing skills
Transcribers, schedulers, clerks, data entry specialists and administrative task, have fast and accurate keyboarding abilities
Photo Editing
Reviewing photos, editing and making necessary changes using photoshop cs6
Video Editing
I'm using Windows Movie Maker, Windows Video Editor, Videopad, adobe premiere pro, after effects, and Pixaloop for editing and assembling recorded raw material into a suitable, finished product ready for broadcasting. The material may include camera footage, dialogue, sound effects, graphics, and special effects.
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"If you want something you've never had, you must be willing to do something you've never done"
Thomas Jefferson
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